Aftercare & Support

Every treatment at Vie Aesthetics starts with an in-depth consultation with one of our doctors or skin specialists. You’re under no obligation to go ahead. We’ll take the time to understand your concerns and goals, assess your area of concern, and talk you through your options honestly. That includes what each treatment can and can’t achieve, the risks involved, and any downtime. You’ll leave with clear, expert advice and a treatment plan made for you.

Consultation fee: A fee applies for consultations. This reflects the time, clinical expertise and care our team puts into every assessment, and it means you get our full attention. If you decide to go ahead, the fee is deducted from the cost of your treatment.

At Vie Aesthetics, you can ask for a chaperone to be present during any consultation, examination or treatment. A chaperone is a trained member of our team who is there to support you and protect your privacy and dignity.

We will always offer you a chaperone for any intimate examination, treatment or photograph. You can tell us if you would prefer a chaperone of a particular sex, and you can ask for one, or ask to stop, at any time.

If you would like a chaperone, please let us know when you book or tell any member of our team.

Your care does not end when you leave the clinic. Every patient treated with us leaves with written aftercare instructions for their specific treatment, ensuring your recovery at home is as smooth as possible. We also advice on how to reach a clinician if something does not feel right, and book you in for a follow-up or review arrangement, so we can see how you are healing and how your results are developing. In addition, our knowledgeable staff will advise you on the best homecare regimes beyond so that you can reap the full benefits of your treatment.

We will agree your follow-up before you leave. Depending on your treatment, that may be a review appointment to see your results and plan the next stage, a wound check, a medication review, or a call from your clinician. If your treatment needs results to come back, we will tell you when to expect them and how you will hear from us, and we will contact you either way, including when the result is normal. This is free and your appointments are usually with the practitioner who treated you. We believe this is the golden touch to our care and unlike almost any other clinic.

Call us on the clinic landline number or the  mobile 07899673578 at any time during clinic hours. Your call goes to our reception team, who will speak with a clinician for you. For our the London clinic, we have an arrangement that allows for calls outside London clinic hours to be redirected to our central reception (open Monday-Saturday), so you reach a person rather than a recording.  They take your details, check the urgency with our clinical team, and if needed, will arrange for a clinician to call you back.

You can also email [email protected] . The inbox is monitored outside clinic hours as well as during the day, so urgent messages are picked up and passed to a clinician.

If your concern is urgent, email us on info@vie-aesthetics, as this is the fastest way outside clinic hours. For emergencies only, the out-of-hours mobile (07899673578) is answered by a doctor. Please do not use social media messages for urgent concerns, as these are not monitored for emergencies.

• severe or increasing pain
• skin that is turning white, grey, dusky or mottled, or pain that seems out of proportion, after a filler treatment
• spreading redness, heat, swelling or discharge, or a temperature
• any change in your vision
• difficulty breathing or swallowing, swelling of the lips, tongue or throat, or a widespread rash
• persistent vomiting, or you are unable to keep fluids down, if you are taking weight-loss medication
• anything that worries you, even if you are not sure whether it is serious

If you have difficulty breathing, chest pain, facial drooping or weakness, sudden loss of vision, or you feel very unwell, call 999 immediately. Tell them what treatment you have had and when. You can also call 111 for urgent medical advice at any time. Please let us know afterwards, so that we can support your care and follow up with you.