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Terms & Conditions

Set out below are the Terms and Conditions on which we base the services that Vie Aesthetics provide to their patients and clients. Please ensure that you have read and fully understood them prior to booking a consultation, appointment or treatment at any of our clinics. Vie Aesthetics reserve the right to alter these terms at any time, without warning, as we see fit.

  1. Consultations

Consultations with our Doctors and Therapists cost £50.00 and last between 20 to 30 minutes.  The cost of the consultation is non-refundable, but it is redeemable against the treatment, should you decide to go ahead. If you provide us your correct email and mobile phone number, you will receive an email confirmation and an SMS reminder with information on clinic, date and time 24 hours prior to your appointment. Following your consultation, you may book your appointment for treatment and you may be required to pay a deposit for the treatment. 

  1. Cancellation policy

If you need to cancel or re-schedule your appointment, we ask for 24 hours notice, unless otherwise specified. Failure to do so will result in you losing your fee and/or deposit. For consultations and major procedures such as the VIElift, Endopeel or Sculptra, or Stemcell Therapy we request 48 hours notice, as this is the preparation time for the products used for the treatment. This enables us to avoid wastage of materials and doctors’ time, mixing product in advance and to adjust our booking list and to offer the slot to another client, as there is very high demand for our appointments and our doctors’ availability.

  1. Treatment suitability and Results

Our doctors and therapists will assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. We reserve the right to refuse treatment if the treatment is deemed as either not suitable for any reason, not likely to be successful, or if there are concerns with regard to client expectations or client compliance. Please be aware that individual results for any treatment may vary from person to person and that results are not guaranteed.

We expect that you will follow our guidance on preparation for treatments that require a specific protocol. Failure to follow the preparation protocol may result in cancellation of your treatment.

  1. Children

Any client who requires a consultation and or treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child may result in the treatment being cancelled. No children under the age of 16 years must be left unattended within the clinic at any time.

  1. Packages and Courses of Treatments

When purchasing packages and courses, the whole amount must be paid for in full before the first treatment. If for medical reasons, it is agreed to stop treatments during the course, any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you. For any pre-paid sessions, failure to attend the appointment or cancel within the time frame mentioned above in section 2, will result in forfeiture of that appointment.

  1. Liability

Vie Aesthetics will not be liable in contract, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Vie Aesthetics with all the relevant medical details and history prior to each treatment. Vie Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Vie Aesthetics regarding the care of a treated area.

After medical treatments, clients receive a follow- up, usually within 2-4 weeks of the medical procedure. Any corrective work, or any added treatment deemed necessary by the doctor and the client, is provided at the follow- up appointment. Vie Aesthetics are not responsible for any further claims by the client in relation to the aesthetic treatment.

  1. Discounts ,Schemes and Offers

10% discount for NHS staff 

  • 10% discount applicable to a single treatment or course of treatments.
  • Products are excluded from this offer.
  • This is not to be used in conjunction with any other offer or promotion.
  • Proof of employment is required to claim the discount (i.e. valid employment card/badge)
  • Validation is required when the treatment is being purchased.
  • This offer is available both to new and existing clients.

Money -off-treatment and products Reward or Thank You vouchers

  • Not to be used in conjunction with any other offer or promotion.
  • Applicable to new and existing clients.
  • One voucher per person.
  • The voucher should be surrendered upon purchase of the treatment.
  • Offer is subject to patient suitability for the treatment.
  • Voucher is non-transferrable and cannot be exchanged for money.

Promotions, Offers and Flash Sales

Vie Aesthetics will run promotions from time to time. All promotions will be offered at our strict discretion and adhere to the following terms and conditions:

  • Not to be used in conjunction with any other offer, promotion or discount.
  • Treatments or courses cannot be shared between individuals.
  • All promotions are subject to availability
  1. Gift Cards and Vouchers

To use the Gift Cards and Gift Vouchers against treatments, products and packages, you will need to provide the card or voucher and you need to use them within the stated period of validity on the card/voucher. They are transferable, but not exchangeable for money.

  1. Your right to complain

Vie Aesthetics is committed to treating all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Vie Aesthetics, you are entitled to log a complaint. For privacy and data protection reasons, you are required to do this in writing by a signed letter sent by post or a scanned signed letter sent by e-mail from your own account. If you require assistance with making your complaint, Vie Aesthetics will be pleased to help and support you through the process. Read our full Complaints Handling Policy here.

  1. Returns and Refund Policy

Products will be exchanged within 14 days of purchase only provided the products have not been opened or used.
Vie Aesthetics will not provide refunds on treatments that have been provided in good faith with all appropriate procedures and consents. However, we may, at our discretion honour refunds on treatments if we deem it justified.

  1. Delivery and Product Returns Policy

Cost of Post & Packaging (P&P) for all orders is £3.95, irrespective of size of order. UK delivery only. We regret that we currently do not offer international delivery for our products.

All orders under £200 are sent Royal Mail First Class. Orders over £200 are posted Signed For First Class. Please note that we process all website orders daily (during working hours). Please allow up to five working days for arrival. All products are sent in our beautiful, bespoke Vie Aesthetics packaging.

If you are unhappy with your delivered products for any reason, please note products can be returned for exchange or refund within 14 days of receipt, provided the products have not been opened or used. If you have received an incorrect item or items, please notify us within one week of receipt.

Have any questions?
+44 020 7164 6140 Submit Enquiry
Vie Aesthetics Clinics

95 Gray’s Inn Rd,


Harley Street

2 Harley Street,


78 London Hill Road,




Marktgasse 5,
71332 Waiblingen,


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